Client Service Representative
Shelby joined HRPro as a Client Service Representative in 2017. In her role she is the “face” of HRPro as she greets, welcomes and directs visitors, manages the front desk operations and handles the mail and phones. Shelby is an integral part of the team as she works with customers to respond to their inquiries regarding benefits, payments, account status and services, in addition to handling and resolving client issues. Shelby also works closely with the COBRA team assisting with projects and administrative tasks as needed.
Shelby received her Bachelor’s degree from the University of Phoenix in Health Care Administration and has experience in the health care and mortgage industries. She recently joined the team and is very excited to learn all about HR and utilize her health care background working in the COBRA department.
Shelby lives in Madison Heights, MI with her husband and their german shepherd “dog-child” named Loki. She regularly enjoys spending time with friends and family, whether it be at a backyard BBQ, playing softball, going to the Detroit Zoo or any other fun activity with loved ones. She especially enjoys traveling to up north Michigan as much as possible. When up north she loves to visit family, camp, fish, kayak, hike, sun bathe on the beach, go antiquing, visit wineries and discover amazing new places!